Help Desk of Tamil Nadu Open University has been functioning right from its inception with the aim of providing an integrative information service at the University level. A typical help desk of TNOU has been effectively performing several functions. It provides a single (or multiple) point of contact for learners and stakeholders of TNOU to gain assistance in troubleshooting, get answers to questions, and solve known problems and academic oriented grievances. The Information Centre in the first floor of administrative block of TNOU, Chennai helps the students and stakeholders obtain information from university Headquarters without delay.

The activity of the Help Desk is aimed at stimulating and upgrading the level of communication among the stakeholders of Tamil Nadu Open University through dissemination of relevant academic information between learners and University its broader environment. Through these activities the Help Desk becomes an important integrative factor in the functioning of the TNOU and contributes to the strengthening of the role of the University in the learners Communities. It is also functioning from 8.00 a.m to 8.00 p.m in all working days with a view to facilitating the students and stakeholders of TNOU to resolve the academic issues.

Grievances form has been developed and utilised in the information centre/Help Desk of HQ. When the learners visit to the HQ in person, the staff of Information Centre will attend the learners and issue the grievance form in which the learner will notify their grievances. The staff would send filled grievances form to the respective schools and divisions depend upon the grievances for redressal, otherwise it would be resolved in the information with help of interface support/exam pro (online support) within a day.

Address :

Tamil Nadu Open University
First floor of administrative Building
No 577, Anna Salai, Saidapet,
Chennai, Tamil Nadu 600015.

Tamil Nadu Open University
Help Desk

(ONLINE & OFFLINE GRIEVANCES)

S.No	Name of the Staff	Department / Division	Contact No.	E-mail id
1.	Mr. K. Ezhilan Asst. (SG)	Admission Reception Counter	9345913378	tnouadmission@gmail.com
2.	Mr. M.Babu Supdt. (SG)	Assignments [old] & Online Classes	M.B.Saravanan 8939348078 044-24306627	sssd@tnou.ac.in
3.	Dr.R.Narasimhan Assistant Professor	Regional Centre	Mr. Sanjay 8015995760 6369053503	rcchennai@tnou.ac.in
4.	Tmt.K.Jayamala, Assistant	MPDD- Study Materials	9345913377	mpdd@tnou.ac.in
5.	Tmt.R.Senthamarai Assistant	Examination related all queries	044-24306662	exam@tnou.ac.in
6.	Tmt.Uma Maheswari D.E.O.	Certificate related all grievances	044-24306665	certificate@tnou.ac.in
7.	Dr.C.Bharathi Asst. Professor	Assignment [New]	9976698244	assignments@tnou.ac.in
8.	Dr. M. Vaiyapuri Asst.Professor, & Dy.COE	SR&ED	044-24306662	exam@tnou.ac.in

LINK ----> Online & Offline Grievances

Co-ordinator

Dr. R. Arumugam, Asst. Professor.

Dy. Co-ordinator,

Dr. R. Narasimhan, Asst. Professor.

Admission Grievances

Mrs. P. Sankari
(M) 9345913378

Other Grievances

Mr. M.B. Saravanan
(M) 8939348078

HELP DESK, TNOU

Mobile-044-24306600
E-Mail : helpdesk@tnou.ac.in