Tamil Nadu Open University

Centre for Internal Quality Assurance (CIQA)

About the Centre

The “Centre for Internal Quality Assurance (CIQA)” of Tamil Nadu Open University was established in accordance with the UGC -ODL Regulations 2017 dated 23rd June, 2017 vide F.No. TNOU/ Office Order-47/2019/021 dated 18th January, 2019 in pursuance to the Syndicate Resolution Item No.46.18 of the 46th Syndicate Meeting held on 13th December, 2018.

As per the directive of National Assessment and Accreditation Council (NAAC), Bangalore and University Grants Commission (UGC), New Delhi through the UGC-ODL Regulations 2017, the Tamil Nadu Open University established the CIQA with the primary focus to shoulder the responsibilities of generating and promoting awareness for Quality Assurance (QA) in the Academic and Administrative areas and to work out the procedural details.

The CIQA shall directly report to the Vice-Chancellor, TNOU. The CIQA is the Nodal Agency entrusted with the responsibility of ensuring Total Quality Management (TQM) by ushering in innovations leading to achieving excellence and adoption of intervention strategies for monitoring their successful implementation.

S.No	Name	Designation
1.	Prof. S. Arumugam	Vice Chancellor, TNOU
2.	Dr.R.Tamilmaran	Director(i/c), CIQA
3.	Er.R.Meenambigai	Deputy Director (i/c) and NAAC Co-ordinator, CIQA
4.	Dr.E.Kumar	Deputy Director (i/c) and NAAC Co-ordinator, CIQA

1. To maintain quality in the services provided to the learners.
2. To ensure continuous improvement in the entire operations of the Higher Educational Institution.
3. To identify the key areas in which the Higher Educational Institution should maintain quality.
4. To disseminate information on quality assurance.
5. To devise mechanisms for interaction and obtaining feedback from various Departments or Cells or Centres or Schools in Tamil Nadu Open University.
6. To suggest to the Authorities of Tamil Nadu Open University, measures for qualitative improvement.
7. To ensure the implementation of its recommendations through regular monitoring.
8. To ensure participation of all stakeholders namely, learners, teachers, staff, parents, society, employers, and Government in quality improvement processes.
9. To prepare Programme Project Report and ensure another launch of programme(s).
10. Collection, collation and dissemination of accurate, complete and reliable statistics about the quality of the programme(s)

1. Prepare a Programme Project Report for each programme according to the norms and guidelines prescribed by the Commission and wherever necessary by the appropriate regulatory authority having control over the programme;
2. Get the Programme Project Report approved by the appropriate authority of the Higher Educational Institution and the Commission before launch of the programme;
3. Oversee the development of Study Learning Material (SLM), integration of Information and Communication Technology (ICT), setting up of Learning Centres and coordination with the parent institution and relevant Regulatory authorities;
4. Put in place monitoring mechanism to ensure the proper implementation of Programme Project Reports;
5. Design annual plans for quality level enhancement at the level of the Higher Educational Institution and ensure their implementation;
6. Arrange for feedback responses from students, employers and other stakeholders for quality related institutional processes;
7. Develop quality benchmarks or parameters for the various academic and administrative activities of the Higher Educational Institution;
8. Obtain information from other Higher Educational Institutions on various quality benchmarks or parameters and best practices;
9. Organise workshops or seminars on quality related themes and Higher Educational Institution wise dissemination of the proceedings of such activities;
10. Suggest restructuring of programmes in order to make them relevant to the job market;
11. Develop and implement innovative practices in major areas leading to quality enhancement in services to the learners;
12. Create learner centric environment rather than institution centric environment;
13. Cultivate creativity and innovation in the faculty and staff;
14. Adopt measures to ensure internalisation and institutionalisation of quality enhancement practices through periodic accreditation and audit;
15. Conduct or encourage system based research to bring about qualitative change in the entire system;
16. Coordinate between the Higher Educational Institution and the Commission for various quality related issues or guidelines;
17. Record activities undertaken on quality assurance in the form of an annual report; and
18. To coordinate recognition and accreditation of the Higher Educational Institution.

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